After Sales Services

Your vehicles in expert hands throughout their life cycle.

24/7 assistance
We are always on hand to provide you with assistance. If you break down or are involved in an accident, you can call Otokar’s 24/7 Breakdown Assistance line.

MyOtokar
The app that helps you get the best from your vehicle.
Available on Google Play and the AppStore, it offers a range of features including geolocation for European service points, video tutorials on using your vehicles, an interactive description of each dashboard, activation of Otokar’s 24/7 Breakdown Assistance service, etc.

More than 27,800 replacement parts permanently in stock in the central European store,
guaranteeing excellent availability of original parts, bodywork components and glazing.

When you visit any website, it may receive or store data from your browser, usually in the form of cookies. This data may be about you, your preferences or your device, or it may be used to make the website work as you expect it to. This data often does not directly identify you, but may provide you with a more personalized web experience. You can choose not to allow certain types of cookies. Click on the different category titles to learn more and change our default settings. However, when you block certain types of cookies, your website experience and the services we can offer may be affected.

As Otokar Otomotiv ve Savunma Sanayi A.Ş., we use cookies, pixels, GIFs, etc. to improve your experience during your use or visit of our websites. We use certain technologies. The use of these technologies is carried out in accordance with the legislation we are subject to, especially the Protection of Personal Data Law numbered 6698. We would like to explain to you below what types of cookies we use for what purposes on our website and how you can control these cookies. Cookie Privacy Notice can be found here.

The use of certain cookies is mandatory for the correct functioning of our site and application. For example, authentication cookies, which are activated when you log in to our site, ensure that your active session continues when you switch from one page to another on our site.

These cookies allow you to personalize the services offered on our site by remembering your preferences and choices on the site and application. For example, it allows us to remember your language selection on our site or the font size you have chosen when reading a text.

We use cookies to promote products and services to you on our site or in channels other than our site. In addition, we may cooperate with some of our business partners to advertise and promote you within or outside of our site. For example, cookies can be used to track whether you clicked on an ad you saw on our site, and if you benefited from the service on the site to which the ad was directed after the ad attracted your attention.

These cookies allow the collection of information about your use of social media. For example, cookies can be used to use the information of your Facebook/Twitter accounts to create personalized ads or conduct market research.

Cookie Service Provider	Cookie Name	Cookie Purpose	Cookie Type	Cookie Time
Kentico	CMSMobileRedirected	It stores the language option that the user uses on the site.	Essential	1 year
Kentico	CMSCurrentTheme	It indicates whether the user is redirected to the mobile view when entering the website from mobile devices.	Essential	End of the session
Kentico	Webauthtoken	It keeps visual theme names for organizing convenient dialog windows.	Essential	1 day
Kentico	CMSForumPostAnswer	It is a live authentication cookie.	Essential	3rd party cookie
Kentico	CMSVotedPolls	It holds the user's free question-answer forum posts.	Essential	1 month
Kentico	CMSRatedDocuments	It maintains a poll list where the user votes to avoid duplicate votes.	Essential	1 year
Kentico	CMSShowDesktopVersion	It maintains a list of pages the user has rated to avoid duplicate votes.	Essential	1 year
Kentico	CMSWindowsUser	It indicates that the visitor is switching to the desktop (default) version of the website through a specific device profile.	Essential	1 year
Kentico	.ASPXFORMSAUTH	It stores information for users imported from the Active Directory domain during authentication.	Essential	End of the session
Kentico	CMSPrefferedUICulture	It stores the user's encrypted authentication ticket when using forms authentication.	Essential	web.config folder
Kentico	CMSMobileRedirected	Indicates if the visitor has been redirected to the mobile version of the website by the Mobile device redirection web part.	Essential	session end
Kentico	CMSCurrentTheme	Stores the name of the current visual theme to provide proper design to the dialog windows.	Essential	1 day
Kentico	Webauthtoken	Live ID authentication cookie.	Essential	3rd party cookie
Kentico	CMSForumPostAnswer	Keeps a list of Question-Answer forum posts in which the user voted for an answer to prevent repeated votes.	Essential	1 month
Kentico	CMSVotedPolls	Keeps a list of polls where the user voted to prevent repeated votes.	Essential	1 year
Kentico	CMSRatedDocuments	Keeps a list of pages that the user rated to prevent repeated votes.	Essential	1 year
Kentico	CMSShowDesktopVersion	Indicates that the visitor has switched to the desktop (default) version of the website from a specific device profile.	Essential	1 year
Kentico	CMSWindowsUser	Stores information for users who were imported from an Active Directory domain during authentication.	Essential	session end
Kentico	.ASPXFORMSAUTH	Stores the user's encrypted authentication ticket when using forms authentication.	Essential	set in web.config
Kentico	CMSPreferredUICulture	Stores the preferred UI culture of the user.	Editor	1 year

Cookie Service Provider	Cookie Name	Cookie Purpose	Cookie Type	Cookie Time
Google	__utma, __utmb, __utmc, __utmz, _ga	It allows to analyze the overall performance of the site by anonymously analyzing the movements of the users within the site.	3rd Party Cookie	2 years

Cookie Service Provider	Cookie Name	Cookie Purpose	Cookie Type	Cookie Time
Google	__utma, __utmb, __utmc, __utmz, _ga	It allows to analyze the overall performance of the site by anonymously analyzing the movements of the users within the site.	3rd Party Cookie	2 year
Facebook	_fb, _fbq	It allows anonymous segments to be used as target groups in Facebook and Instagram ads based on the movements of the users within the site.	3rd Party Cookie	1 year

Cookie Service Provider	Cookie Name	Cookie Purpose	Cookie Type	Cookie Time
Kentico	CMSCookieLevel	It allows anonymous segments to be used as target groups in Facebook and Instagram ads based on the movements of the users within the site.	3rd Party Cookie	1 year
Kentico	ASP.NET_SessionId	It indicates which cookies are allowed by the visitor.	System	1 year
Kentico	CMSCsrfCookie	It keeps the user session ID for security reasons.	System	End of the session
Kentico	CMSPreferredCulture	It is a security token that the system uses to validate all form data from POST requests. It helps protect against cross-site fraudulent requests.	System	End of the session
Kentico	CMSViewMode	It stores the user's preferred UI culture.	Editor	1 year
Kentico	CMSImpersonation	It stores the current view mode of the user. (Edit, Preview, Design, etc.)	Editor	1 year
Kentico	CMSUserWords	t stores user information impersonating another user in the administration interface.	Editor	End of the session
Kentico	DisplayContentInDesignMode	User's custom word dictionary maintained by the spell checker.	Editor	1 month
Kentico	DisplayContentInUIElementDesignMode	It remembers the web part content checkbox in the user's design tab (for example, in the pages app).	Editor	End of the session
Kentico	CMSMacroDesignerTab	It remembers the setting of the web part content in the design tab of the user's UI elements.	Editor	End of the session
Kentico	CMSSplitMode	It remembers the last active tab where the macro condition was edited.	Editor	1 day
Kentico	CMSPreviewState	The language version remembers the split-view mode when editing multilingual websites	Editor	End of the session
Kentico	CMSPropertyTab	It stores the last page design preview preference used by the user.	Editor	1 year
Kentico	CMSViewTab	It remembers the last active tab of the properties section in page apps.	Editor	1 day
Kentico	CMSValidationTab	It remembers the last active tab of the viewport in preview mode in page apps.	Editor	1 day
Kentico	CMSEdVariantSliderPositions<templateid>	It remembers the last active tab of the validation section in preview mode in page applications.	Editor	1 day
Kentico	CMSWebPartToolbarCategory	It remembers the position of the slider area when defining variables for MVT or content customization.	Editor	7 days
Kentico	CMSWebPartToolbarMinimized	It stores the selected web part category in the web part toolbar.	Editor	1 month
Kentico	CMSCurrentDeviceProfileName	It remembers whether the user has minimized the web part toolbar in the design tab.	Editor	1 month
Kentico	CMSCurrentDeviceProfileRotate	It stores the selected device profile when editing pages.	Editor	1 year
Kentico	CMSUniGraph	It remembers whether the device preview is used horizontally or vertically.	Editor	End of the session
Kentico	CMSSessionToken		Editor	1 year
Kentico	ABSelectorState<ABtestname>	It stores the user's snap to grid preference in the advanced workflow and marketing automation designer.	Editor	1 year
Kentico	VisitorStatus	It stores the status of the selectors on the AB test overview page.	Editor	2 months
Kentico	Source	It keeps the information that the visitor is a new/old user. It is used in web analytics to monitor visitors' statistics.	Visitor	20 years
Kentico	Campaign	It stores the channel the user came from (eg email, Facebook, Twitter, etc.).	Visitor	50 years
Kentico	TrackedCampaigns	It stores the web analytics campaign assigned to the visitor.	Visitor	50 years
Kentico	UrlReferrer	It stores all web analytics campaigns that need to be tracked in JavaScript code blocks.	Visitor	50 years
Kentico	CurrentContact	It stores the URL referrer from which the user came to the website.	Visitor	1 day
Kentico	CMSAB<ABtestname>	It stores the GUID of the person associated with the current site visitor. It is used to monitor activities on the website.	Visitor	50 years
Kentico	CMSMVT<mvtestname>	It is used to protect test-related conversions and the visitor's page content. It stores the name of the page variant assigned to the visitor, the list of conversions performed, and whether the visitor was included in the A/B test specified by the A/B tes	Visitor	2 months
Kentico	CMSNoTestMVT<templateid>	It stores the combination of variants assigned to the visitor by the MVT test. It is used to track conversions for the test and to maintain the visitor's consistent page content.	Visitor	1 month
Kentico	CMSShoppingCart	It stores the MVT combination selected by the editors in the management interface.	Visitor	1 month
Kentico	CMSBodyClass	It saves a GUID reference to the user's shopping cart. It allows the system to recover the shopping cart for unregistered customers, even after clearing the cache (for example, after restarting the application).	Visitor	1 year
Kentico	CMSEd<GUID>Current	A body element class to meet accessibility standards.	Visitor	50 years
Kentico	CMSUserPage	The wizard layout stores the web parts.	Visitor	1 day
Kentico	ChatLoggedInToken	It stores the IDs (DocumentID, NodeID) of the last visited page. Used to log landing and landing page web analytics and events.	Visitor	20 minutes
Kentico	ChatSupportLoggedInToken	It stores the login status for the chat application (indicates whether the user is online).	Visitor	End of the session
Kentico	<Window name>_<Group ID>_roomID	It indicates whether the user is logged into the support chat.	Visitor	End of the session
Kentico	chat_autoinitchat_displayed_<GUID>	It stores the chat web parts' groups and links between chat rooms (for a particular window or tab).	Visitor	4 days
Kentico	chat_kick_roomid_<room ID>	It remembers if the auto-start chat web part is shown to the user (prevents multiple chat start messages).	Visitor	1 hour
Kentico	StrandsSBS_*	Indicates that the user has been kicked out (and not allowed to return) from the designated chat room.	Visitor	Last kick-out time setting (seconds)
Kentico	CMSStrandsTrackEvent_*	It is used by Strands Recommender for its own purposes only. Cookies are managed by Strands.	Visitor	20 minutes
Kentico	__openid_selector_*	It stores persistent HTTP content after a page is reloaded. It is used to monitor shopping cart activities.	Visitor	20 minutes
Kentico	CMSLandingPageLoaded	OpenID stores the user identity for authentication.	Visitor	1 year
Kentico		Indicates that the landing page has already been visited and the landing page activity is not recorded again for the current visitor. It expires after 20 minutes and is renewed each time the website is accessed again.	Visitor	20 minutes
Kentico	Social Media	Social media integration web parts use relevant social media cookies. If the social media web parts are not displayed on your pages, the default social media cookie level should be lowered using the web.config key. For example - Sets the soci	3rd Party Cookie	1 year
Kentico	CKEditor	CKEditor cookies may be stored for users working with the WYSIWYG editor.	3rd Party Cookie	1 year
Kentico	51D	It is used when the system is configured for 51 degrees.mobi mobile device detection.	3rd Party Cookie	1 year
Kentico	CMSCookieLevel	Specifies which cookies are allowed by the visitor.	System	1 year
Kentico	ASP.NET_SessionId	Keeps the user session ID for security reasons.	System	session end
Kentico	CMSCsrfCookie	Store's a security token that the system uses to validate all form data submitted via POST requests. Helps protect against Cross site request forgery.	System	session end
Kentico	CMSPreferredCulture	Stores the visitor's preferred content culture.	Essential	1 year
Kentico	CMSViewMode	Stores the user's current view mode (Edit, Preview, Design, etc.).	Editor	1 day
Kentico	CMSImpersonation	Stores user information when impersonating a different user in the administration interface.	Editor	session end
Kentico	CMSUserWords	User's custom word dictionary kept by the spell checker.	Editor	1 month
Kentico	DisplayContentInDesignMode	Remembers the user's setting of the Web part content checkbox on the Design tab (for example in the Pages application).	Editor	session end
Kentico	DisplayContentInUIElementDesignMode	Remembers the user's setting of the Web part content check box on the Design tab of UI elements.	Editor	session end
Kentico	CMSMacroDesignerTab	Remembers the last active tab of the Edit macro condition dialog.	Editor	1 day
Kentico	CMSSplitMode	Remembers the state of the language version split-view mode when editing multilingual websites.	Editor	session end
Kentico	CMSPreviewState	Stores the user's latest page design preview preferences.	Editor	1 year
Kentico	CMSPropertyTab	Remembers the last active tab of the Properties section in the Pages application.	Editor	1 day
Kentico	CMSViewTab	Remembers the last active tab of the View section in the Preview mode of the Pages application.	Editor	1 day
Kentico	CMSValidationTab	Remembers the last active tab of the Validation section in the Preview mode of the Pages application.	Editor	1 day
Kentico	CMSEdVariantSliderPositions<templateid>	Remembers the position of the variant slider when defining variants for MVT or Content personalization.	Editor	7 days
Kentico	CMSEd<GUID>Current	Stores the current step of Wizard layout web parts in the administration interface.	Editor	1 day
Kentico	CMSWebPartToolbarCategory	Stores the selected web part category on the web part toolbar.	Editor	1 month
Kentico	CMSWebPartToolbarMinimized	Remembers if the user minimized the web part toolbar on the Design tab.	Editor	1 month
Kentico	CMSCurrentDeviceProfileName	Stores the selected device profile when editing pages.	Editor	1 year
Kentico	CMSCurrentDeviceProfileRotate	Remembers whether the device preview uses the landscape or portrait view.	Editor	session end
Kentico	CMSUniGraph	Stores the user's Snap to grid preference in the advanced workflow and marketing automation designer.	Editor	1 year
Kentico	CMSSessionToken	Stores the token used by the web service that provides the advanced workflow and marketing automation designer.	Editor	1 year
Kentico	VisitorStatus	Indicates if the visitor is new or returning. Used for tracking the visitors statistic in Web analytics.	Visitor	20 years
Kentico	Source	Stores the channel from which the visitor arrived as part of a campaign (e.g., email, Facebook, Twitter, etc.). Based on the utm_source query string parameter.	Visitor	50 years
Kentico	Campaign	Stores the name of the campaign assigned to the visitor.	Visitor	50 years
Kentico	TrackedCampaigns	Stores all the campaigns, which should be tracked within a JavaScript snippet.	Visitor	20 minutes
Kentico	UrlReferrer	Stores the URL referrer from which the user arrives on the website.	Visitor	1 day
Kentico	CurrentContact	Stores the GUID of the contact related to the current site visitor. Used to track activities on the website.	Visitor	50 years
Kentico	CMSAB<ABtestname>	Used to track conversions for the test and maintain consistent page content for the visitor. Stores JSON data including the identifier of the page variant assigned to the visitor, the list of performed conversions, and an indicator of whether the visitor is included in A/B testing. For more information, see A/B testing pages (MVC sites) or A/B testing website pages (Portal Engine sites).	Visitor	2 months
Kentico	CMSMVT<mvtestname>	Stores the combination of variants assigned to the visitor by an MVT test. Used to track conversions for the test and maintain consistent page content for the visitor.	Visitor	1 month
Kentico	CMSShoppingCart	Stores a GUID reference to the user's shopping cart. Allows the system to recover the shopping cart for unregistered customers, even after it is cleared from the cache (for example after an application restart).	Visitor	1 year
Kentico	CMSBodyClass	Body element class to provide accessibility standards.	Visitor	50 years
Kentico	CMSUserPage	Stores the IDs (DocumentID, NodeID) of the last visited page. Used for logging landing and exit page web analytics and activities.	Visitor	20 minutes
Kentico	ChatLoggedInToken	Stores the login state for the Chat application (indicates if the user is in the online state).	Visitor	session end
Kentico	ChatSupportLoggedInToken	Indicates if the user is logged in to the support chat.	Visitor	session end
Kentico	<Window name>_<Group ID>_roomID	Stores bindings between groups of chat web parts and chat rooms (for a specific window or tab).	Visitor	4 days
Kentico	chat_autoinitchat_displayed_<GUID>	Remembers if the Automatically initiated chat web part was shown to the user (prevents multiple chat initiation messages).	Visitor	1 hour
Kentico	chat_kick_roomid_<room ID>	Indicates that the user was kicked from the specified chat room (and is not allowed to return).	Visitor	Kick lasting time (seconds) setting
Kentico	StrandsSBS_*	Used by the Strands Recommender solely for its own purposes. The cookies are managed on the Strands side.	Visitor	20 minutes
Kentico	CMSStrandsTrackEvent_*	Stores persistent HTTP context after a page is reloaded. Used for tracking of shopping cart events.	Visitor	20 minutes
Kentico	__openid_selector_*	Stores OpenId user identification for authentication purposes.	Visitor	1 year
Kentico	CMSLandingPageLoaded	Indicates that the landing page has already been visited and the Landing page activity is not logged again for the current visitor. Expires after 20 minutes and the expiration period of the key is renewed every time the website is accessed again.	Visitor	20 minutes
Kentico			Visitor	20 minutes
Kentico	Social Media	Social media integration web parts use relevant social media cookies. If the social media web parts are not displayed on your pages, the default social media cookie level should be lowered using the web.config key. For example - Sets the social media cookie level to "Visitor": <add key="CMSSocialMediaCookieLevel" value="200" />	3rd Party Cookie	1 year

Cookie Service Provider	Cookie Name	Cookie Purpose	Cookie Type	Cookie Time
Facebook	_fb, _fbq	It allows anonymous segments to be used as target groups in Facebook and Instagram ads based on the movements of the users within the site.	3rd Party Cookie	1 year